Our Location: 14925 112 Ave NW, Edmonton, AB T5M 2V6

Terms & Conditions & Warranty

TERMS & CONDITIONS & WARRANTY

Customers are required to make a complete inspection of the shipment at the time of arrival/receiving for any damages.

We have the right to cancel and refund any purchase order if billing address not matching in your order payment due to suspected fraud.

Any problems, all returns or issues must be communcated to our store respresentative, at 780-452-9868, within 48 hours of receipt of products and must include pictures of the damage, with a copy of the waybill signed by the delivery/carriers driver with damages noted.

All returns will be subject to a 25% restocking( for handling and administrative fees) fee unless the goods are defective.

Any goods returned ( excluding defectives) must be in original packaging and not damaged, which means in its original wrapping, clean, unopen, unused.

All returned items must be in complete and contain all included accessories

Customer is responsible for shipping, duties and/or customs back to our store.

Any claims for defective merchandise must first be authorized by our store at 780-452-9868.

All returns must be done within 7 days after day of purchase. Any return after that day will be voided.

All return expenses, including shipping, duties and/or customs will be the responsibility of the customer.

**Absolutely NO RETURN- NO REFUND- NO EXCHANGE ON ALL HYDROPONICS PRODUCTS, such as:  "GROW HYDRO SYSTEMS", AIR / WATER PUMP, ..****

*FREE SHIPPING* PRODUCTSAll returns will be subject to a 25% restocking fee (for handling and administrative fees), and plus the shippings cost ( including both send and return shippings fee).

Proof of purchase is required.

**Absolutely NO RETURN- NO REFUND- NO EXCHANGE ON SPECIAL ORDER****

For assembling or installation grow tent or grow light, or hydroponic systems or using plant nutrients involves some risk of causing a fire or serious bodily injury if not probably install or misuse. Seller will not responsible for any injuries, economic loss, social distress and damages to property, assets or personal body that caused by all grow lights, grow tents, and any other products.

Lighting, bulbs and ballasts tend to have intensity heat when use, safety precautions is absolute needed when install and use. 

*****Warranty and Return Information CO2 - based EXTRACTOR

With the exception of o-rings (no warranty) and electrical components (90 day warranty), the warranty is one year from date of purchase. Subject to restocking charges, you can return your purchase within 21 days of the purchase date. Items received by the Company or Retailer after the specified 21 days, for whatever reason, will not be accepted for return. Contact the Company for a Returned Merchandise Authorization (“RMA”). All returns must be in original, undamaged condition, clean and free from any raw material and/or residue, and delivered back, at the buyers expense, to the place of purchase. There is a 15% restocking fee on all returns. If damaged for whatever reason, in any way, a minimum 25% restocking fee will be applied. Please insure your return against shipping damage, and be sure to include the RMA number. Shipping charges, fees, taxes, duties, etc. are not refundable. Once your merchandise is received and accepted back, a refund of your original purchase price minus the applicable restocking fee will be processed and a credit will be applied to original method of payment. If paid by credit card, additional time may be taken by the credit card company to post the credit to your account.